You are here: Home>FAQ
Important: The Company that creates the account is the Company that pays the invoice for the Order.
Fill-in the fields in the form:
In the next section, you need to select the Legislation(s) for which you will purchase data:
Then fill-in the details of the person responsible for the account.
Once you are done, finish the process by clicking on the Create Account button.
You will receive a notification, and the next step is to wait for your account to be validated by a ChemDataSharing Administrator.
Question: Can we have multiple accounts for one company?
Answer: No, each legal entity should have one account. However, any of your Company's employees who would like access to the account can create a Sub-Account. Just follow these steps:
As mentioned above, there are two types of accounts you create on ChemDataSharing: Main Account, and Sub-Accounts.
Both account types can place Orders for Data Packages, but it is important to note that there are a few differences in how those Orders are then managed, as you can see in the tables below.
Order placed from Main account:
| Main Account | Sub-account | |
|---|---|---|
| Order history | Order history visible in "My Orders" page | Order history visible in "My Orders" page |
| Cancellation of order | Possible | N/A |
| Pro-forma invoice | Receives by email | N/A |
| Data License Agreement | Receives via Adobe Sign | N/A |
Order placed from Sub-account:
| Main Account | Sub-account | |
|---|---|---|
| Order history | Order history visible in "My Orders" page | Order history visible in "My Orders" page |
| Cancellation of order | N/A | Possible |
| Pro-forma invoice | N/A | Receives by email |
| Data License Agreement | Receives via Adobe Sign | Receives via Adobe Sign |
Please note that not all the orders are manageable in the Main account, and each order should be managed by each account.
Also, if you need to modify your accounts (cancel existing account, etc.), please contact the ChemDataSharing team: info@chemdatasharing.com
Question: How do I order and how to do I add the company that will register in my specific regulation?
Answer: First, you will have to log into your account (click on Login / Register ), then look for the substance you are interested in, and the bundle related to your tonnage band needs.
Once done, click on the Add to Basket button just underneath the bundle you want to purchase.
At that stage, you can open the basket that can be found next to your account on the top right corner of the screen. After reviewing the contents of the basket, if you are ready to proceed, just click on Checkout Now.
You will then be able to see the following screen, on which you must click on Pay on Account to progress with the the Order Process.
Note: Pay By Card won't be available until further notice).
On the next screen, you can add a Grantee, or select one from a list of from existing ones (taken from your previous orders). You can also add a custom reference, if relevant for your internal purposes.
Note: the Grantee is the company that will be registering the substance under a specific regulation. This Company may or may not be the same as the Account company that is placing the order and paying the invoice. Therefore, please be careful and add the correct details under the Grantee. For instance, if your Legal Entity is the same as that of the Grantee, please simply choose Main Account as a Grantee.
After selecting the Grantee, and ticking the box to acknowledge the Terms and Conditions, you can press on Make payment
When the processing is complete, you will receive an e-mail confirming the order, along with 1 attachment:
In parallel, you will receive, through Adobe Sign:
Once both are received by ReachCentrum, you will receive an VAT Invoice (as proof of payment) a signed Letter of Access (LoA) and the counter-signed DLA (through Adobe Sign).
In summary:
| Option 1: Consultant/OR Makes the Purchase | Option 2: Importer makes the Purchase directly | |
|---|---|---|
| Buyer: | Consultant / OR | Registrant / Importer |
| Grantee: | Registrant / Importer | N/A |
| Options | Option 1: Consultant / OR Makes the Purchase | Option 2: Importer makes the Purchase directly | |||
|---|---|---|---|---|---|
| Stakeholder | Consultant / OR | Registrant / Importer | Consultant / OR | Registrant / Importer | |
| Creates account (if not yet done) | Yes | No | No | Yes | |
| Makes the order on CDS Platform | Yes | No | No | Yes | |
| Adds Grantee to the Order | Yes | No | No | Yes | |
| Pays the Pro-Forma Invoice | Yes | No | No | Yes | |
| Signs the DLA | No | Yes | No | Yes | |
| Gets reimbursed for data order by Importer | Yes | No | N/A | N/A | |
In some cases, Users may want to purchase a specific Data Package for multiple Grantees. For example, a Consultancy A may need to purchase Data Packages of the Substance Urea (57-13-6) for different Registrants X, Y and Z.
This can be done relatively easily. The steps presented in Ordering still apply, but there are a few differences:
Once the "Batch Order" is placed, each of the lines in Step 5 above creates one Order on the CDS platform, and hence you will receive:
In parallel, you will receive, through Adobe Sign:
Once both are received by ReachCentrum, you will receive a VAT Invoice (as proof of payment), a signed Letter of Access (LoA) and the counter-signed DLA (through Adobe Sign).
Question: Where can I see the previous orders I made, and can I cancel them?
Answer: In order to verify your orders (past or current) you just need to Go To Your Account, by clicking on the top right icon:
Then you just go to the My Orders tab:
Once here, you can review your past Orders, your current unpaid Orders, and even cancel an Order if is not paid yet.
Note: you can cancel an order only if it is still unpaid. For Orders that have been paid already, please contact us on info@chemdatasharing.com and we will review the situation.
For your information: ReachCentrum is using AdobeSign digital signing tool to sign all the documents related to ChemDataSharing.
Since we have added end-to-end electronic signatures in the DLA and LOA process, the Order Notification you will get after your purchase will contain only the Pro-Forma invoice, whilst the signatures will flow directly to the Signers (Buyer or Grantee when their e-mail is provided).
New Process for LoA documents:
For your information : ReachCentrum is using the AdobeSign digital signing tool to sign all the documents.
